Hancock Refrigeration Heating & Air Conditioning Customer Reviews

Mark and his guys did a great job installing a Mitsubishi system for me. Very professional and paid close attention to detail. I would like to thank Colt and Rob on explaining the system to me and how it works. This two young men were very courteous, polite and professional. I would recommend Hancock Refrigeration to anyone. All around a great experience! Read Less

Our A/C unit wasn’t working properly. We called Hancock since Kevin has been taking care of our A/C units since 2014. The representative was able to send two technicians out the next day. They were very respectful, professional, and got the unit back on track. We would recommend Hancock and its team to anyone. Read Less

Hancock has amazingly fast response! The communication from staff at the business and techs on the road is very efficient and they’re friendly at the same time. They diagnosed my problem, and had the parts for an initial repair to keep my a/c running on the spot! Then they were back a couple days later with a new part to replace another part destined to fail. I’m very thankful for their efficiency and quality service. Read Less

We are a business and our ice machine went out. I called them for the first time and they arrived within the same day, like fast. Ordered the part on Friday and my ice machine was working on Tuesday afternoon. Shannon was amazing on the phone. Shannon made sure that we were taken care of. Jonathan was my tech guy and he was both friendly and helpful. I will be using this company for all of my refrigeration issues and ice machine repair. Read Less

Hancock is a team of professionals. I have two units and both had issues at different times. One issue was a mystery noise and the other was a non working unit. The first issue they worked at it and came back until they figured out a solution. The second they came twice in the same day to help my solve. It ended up being my error not knowing my system. They stayed to make sure the unit was put together correctly and was working completely before leaving. I don’t regret changing my hvac company. They are diligent and honest and don’t try to scam you with the immediate response that you need to buy a new system. Thank you. Read Less